Privacy Policy

FolioSignal Privacy Policy

Effective date: To be completed before launch

Company: Felipe Media Inc.

Contact: support@thefoliosignal.com

1. Scope

This Privacy Policy explains how FolioSignal collects, uses, shares, stores, and protects information when people use FolioSignal websites, apps, hosted storefronts, client galleries, product demos, support tools, and related services.

2. Information We Collect

We may collect:

• Account information: name, email, business name, role, login information, plan, billing status, and support history.
• Studio information: service area, business description, services, best clients, social links, domain preferences, email preferences, launch settings, and SEO fields.
• Customer Content: photos, videos, logos, gallery names, job names, captions, comments, client review actions, starred review approvals, production status, and related metadata.
• Client and lead information: names, emails, inquiry details, gallery access, comments, edit requests, review permissions, booking interests, and communication history.
• Payment information: payment status, plan, transaction identifiers, invoices, and processor-provided billing information. Full card details are handled by payment processors such as Stripe or PayPal.
• Technical information: device, browser, IP address, logs, error reports, usage events, analytics events, storage usage, AI usage, and security events.
• Integration information: connection status and provider identifiers for services such as hosting, email, payments, analytics, app stores, and production providers.

3. How We Use Information

We use information to:

• Provide FolioSignal features and support.
• Host storefronts and client galleries.
• Score photos and generate recommendations.
• Prepare SEO, copy, tailored messages, and lead summaries.
• Manage accounts, trials, plans, billing, storage, and usage limits.
• Send service emails, support messages, client invitations, and account notifications.
• Process payments and manage subscriptions.
• Troubleshoot, secure, audit, and improve the service.
• Detect abuse, fraud, unauthorized access, or policy violations.
• Comply with legal, tax, accounting, and security obligations.

4. AI Processing

When AI features are used, selected photos, descriptions, metadata, prompts, scoring criteria, lead information, or text may be sent to AI providers such as OpenAI to generate scores, summaries, recommendations, and drafts.

FolioSignal should send only the information needed for the requested feature and should avoid sending unnecessary sensitive information.

AI outputs should be reviewed by the photographer before publication or use with clients.

5. Analytics And Error Monitoring

We may use analytics and monitoring tools such as Google Analytics and Sentry to understand product usage, diagnose issues, measure campaign performance, and improve reliability.

When Google Analytics is used, FolioSignal must disclose that Google Analytics collects and processes data according to Google's policies. Users may be offered cookie or tracking choices where required by law.

6. Transactional Email

We may use providers such as Postmark to send account, support, license, password reset, client invite, comment, review, and launch notification emails.

7. Payments

Payments may be processed by Stripe, PayPal, Apple, Google, or other providers. These providers process payment information according to their own terms and privacy policies.

FolioSignal receives payment status and transaction data needed to operate billing, subscriptions, refunds, receipts, and account access.

8. Sharing Information

We may share information with:

• Hosting, storage, database, and content delivery providers.
• AI providers.
• Payment processors.
• Email providers.
• Analytics and error monitoring providers.
• Domain, email, app store, print, marketplace, ad, or integration providers selected by the customer.
• Professional advisors, legal providers, accountants, security providers, and compliance vendors.
• Authorities or third parties when required by law or needed to protect rights, safety, security, or prevent abuse.

We do not sell Customer Content.

9. Photographer And Client Responsibilities

Photographers are responsible for collecting appropriate permission from clients, models, subjects, venues, employers, schools, parents or guardians, and other rights holders before uploading, publishing, selling, printing, or sharing photos and comments.

Photographers are also responsible for telling their own clients how client gallery data, comments, approvals, and review permissions are used.

10. Data Retention

We keep information as long as needed to provide the service, comply with law, resolve disputes, enforce agreements, maintain security, and support backups or audit logs.

Customers may request deletion or export where available and legally required. Some records may be retained for billing, legal, security, or fraud prevention purposes.

11. Security

FolioSignal should use reasonable administrative, technical, and organizational safeguards, including HTTPS, access controls, secret protection, audit logs, encrypted credentials where applicable, and role-based access.

No system is perfectly secure. Customers should use strong passwords, protect account access, and avoid uploading unnecessary sensitive information.

12. International Users

FolioSignal may process data in the United States and other locations where service providers operate. Additional disclosures or agreements may be needed before serving customers in regions with special data protection requirements.

13. Children

FolioSignal is a business tool for photographers and is not intended for children to create accounts. Photos of minors should be uploaded, shared, or published only with appropriate rights and permissions.

14. Your Choices

Depending on location and applicable law, users may have rights to access, correct, delete, export, restrict, or object to certain processing. Requests can be sent to the contact email.

15. Changes

We may update this Privacy Policy. Material changes will be posted or communicated reasonably.

16. Contact

Contact: support@thefoliosignal.com